Frequently Asked Questions

Do lights tangle?
Can I use Rotating Tree Stand for more than one set of lights?
Can I adjust the rotating speed?
Does the tree revolve in one direction only?
May I adjust diameter for different size?
What do i do if the tree pole is smaller and doesn’t fit well?
What is the minimum diameter that the Rotating Tree Stand can hold?
What is the maximum diameter that the Rotating Tree Stand can hold?
What is the maximum weight the Stand can hold?
What is the maximum tree height I can use with the stand?
How to assemble the Rotating Tree Stand?
May I use the stand for real tree?
Is the stand safe for Children? Pets?
How wide is legs design?
How high is a stand?
May I use the tree skirt with Rotating Stand?
May I use extension pole with the tree stand?
May I use the tree stand if my tree is already decorated?
Can I use Tree Stand outdoors?
Can I remote control it?
May I use a Rotating Tree Stand for pre-lit or fibre optic Christmas tree?
Where is the product manufactured?
What is the rotating stand made of?
Does the plug comply with Australian standards and SAA approved?
Where can I buy a Rotating Tree Stand?
Do lights tangle?

No, the lights do not tangle. The stand has an additional plug-in outlet for up to 1500 miniature indoor Christmas tree lights or decorative outfits. Outlet is built in and keeps wires from getting tangled .  (The stand plugs into the extension lead and lights strings plug into the stand)

NOTE: You will need to wrap the excess cord around the pole of the tree to avoid looping it  around as it turns and will eventually pull the plug out of the socket.

You can use:

  •          Velcro tie
  •          Sticky tape
  •          Cable tie
Can I use Rotating Tree Stand for more than one set of lights?

Yes, you can. You will require to use an adapter to plug it into the built in outlet.

Can I adjust the rotating speed?

Unfortunately, for safety reasons there is only one speed only (approximately 45 sec/circle)

Does the tree revolve in one direction only?

The stands rotates continuously 360 degree.

If you turn off the rotation and turn it on back, it rotates anti-clockwise, and vice versa

NOTE: Keep the Christmas tree away from curtains or hanging items, just in case it shifts while rotating.

May I adjust diameter for different size?

There is no adjustment for different diameter trunks. It fits tree size with pole diameter 31.8 mm (adapts to 22.2 mm pole diameter with included adapter)

NOTE: We recommend that you measure the diameter of your tree pole to determine  the perfect fit.

What do i do if the tree pole is smaller and doesn’t fit well?

Whilst we request to check the size prior to purchasing the product. Here is a suggestion from our customers which made it work: Wrap a few layers of duct tape around the bottom of the pole of the tree so it would fit perfectly into the rotating base.

What is the minimum diameter that the Rotating Tree Stand can hold?

The minimum diameter the rotating tree can hold is a tree pole of 22.2 mm ( adapter included)

What is the maximum diameter that the Rotating Tree Stand can hold?

The maximum diameter that the rotating tree stand can hold is a tree pole 31.8 mm

What is the maximum weight the Stand can hold?

Maximum tree load cannot exceed 37 kg.

What is the maximum tree height I can use with the stand?

Manufacturer’s recommendations – Stand accommodates any Artificial Christmas Trees up to 2.4 m height.

How to assemble the Rotating Tree Stand?

1. Lay the main engine on the flat surface

2. Insert each foot upwards in slots on the side of the main engine

3. Push adapter straight down into the main engine (required for pole width 22.2 mm)

Then insert the tree pole tightly into the stand and refer to your tree assembling instructions. 

May I use the stand for real tree?

No, it is not suitable for a real tree.

Is the stand safe for Children? Pets?

Safe & 100% child and pet friendly.

How wide is legs design?

665mm*665mm span provides maximum stability.

How high is a stand?

The stand is 180mm high.

May I use the tree skirt with Rotating Stand?

Yes you can, just watch out for the bottom ornaments so they clear from any obstacles around the tree.

May I use extension pole with the tree stand?

Yes you can, it works perfectly with 15.24mm (6 inch) extension pole.

May I use the tree stand if my tree is already decorated?

Yes, you can even install it after the tree is decorated. (You will need a couple of extra hands to assist).

Simply unscrew the pins on your existing tree stand or as per the instruction on your existing tree and carefully transfer the tree into preassembled Rotating Stand.

NOTE: Be careful touching the top of the engine when you setting up your tree, as some bits of thick grease may be on it as it operates.

Can I use Tree Stand outdoors?

Rotating Tree Stand can be used indoors only, away from atmospheric agents and drastic changes in temperature/humidity.

NOTE:The Rotating Tree stand best for an indoor space where the tree can be observed from all sides.

Can I remote control it?

If the power button is not easy for you to access, you can combine it with a Wireless Remote Control (wireless remote control not included with the product), so you can turn it on and off with the press of a button.

May I use a Rotating Tree Stand for pre-lit or fibre optic Christmas tree?

Yes, it works perfectly with any Artificial Christmas Tree with centre pole.

NOTE: You have to make sure you purchase an artificial tree with a non built in base.

Where is the product manufactured?

It is manufactured in China.

What is the rotating stand made of?

The stand is made of heavy-duty polyvinyl that is strong and has a wide base to make the stand stable at all times.

Does the plug comply with Australian standards and SAA approved?

Yes, Electrical Rating for the stand is AC220V – 250V, it is SAA approved and complies with Australian safety and performance requirement.

Where can I buy a Rotating Tree Stand?

Rotating Christmas Tree Stands can be purchased year-round online or during the holidays in most major Christmas stores around Australia. Discover on Rotating Tree Stand stockists in your state and find a nearest to you.

Warranty & Exchange

I purchased your stand through a retailer and they will not allow me to return the stand. Can you help?
What I do if stand arrived damaged or faulty?
My stand stopped working or I have a question about warranty replacement.
I purchased your stand through a retailer and they will not allow me to return the stand. Can you help?

All returns must be processed through the retailer directly. The retailer has the liberty to set its own return policy. We request that you review your retailer’s return policy.

What I do if stand arrived damaged or faulty?

Please review your retailer’s return policy process.All returns must be processed through the retailer directly.

My stand stopped working or I have a question about warranty replacement.

If you have a warranty concern, please review your retailer return policy and proceed with the place of purchase.

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